服务条款

Last updated: November 10, 2026

These terms apply to orders placed on . By placing an order, you agree to them. They do not affect your statutory rights under French consumer law.

1. Business identity. Lamarquefrance operates as a standalone retail business from 17 Rue Gina Pane, 35000 Rennes, France. All branding, product photography, and written content on this site are our own. Our company registration number and VAT details are set out in the legal notice at the foot of this page.

2. Products and availability. We describe products as accurately as we can, including materials, dimensions, and any limitations that matter in normal use. Colours can vary slightly between screens. Stock levels change, and an item shown as available at the time of your order may become unavailable before we pack it. If that happens, we cancel the item and refund it in full, and we tell you before the rest of the order ships.

3. Prices and payment. Prices are shown in euros, including French VAT where applicable. Shipping within mainland France is free, as stated in the Shipping Policy. The total shown at checkout is the total you pay. We accept Visa, MasterCard, and PayPal. Payment is taken when the order is placed. Card data is entered directly into our payment provider's secured interface. Lamarquefrance does not receive, process, or store full card numbers.

4. Order confirmation and contract. A contract forms when we send the order confirmation email, not when you click “pay”. If we cannot accept an order — because of a pricing error, a stock error, or a payment failure — we contact you and refund any amount taken.

5. Delivery. Delivery times and carriers are described in the Shipping Policy. The delivery estimate is not a guaranteed date. Risk passes to you when the carrier delivers the parcel or, for a pickup point, when you collect it.

6. Returns and refunds. The Returns and Refunds Policy sets out the 14-day return window, the free return process, and the refund timing. It forms part of these terms.

7. Liability. We are responsible for the products conforming to their description and for foreseeable loss caused by our failure to meet these terms. We are not liable for loss that was not foreseeable, for business losses, or for delays caused by events outside our reasonable control (for example, carrier strikes or severe weather). Nothing in these terms limits liability that cannot be limited under French law, including liability for defective products or for death or personal injury caused by negligence.

8. Intellectual property. The Lamarquefrance name, logo, product photographs, and site text belong to us or are used with permission. You may not copy or reuse them for commercial purposes without written consent.

9. Governing law and disputes. These terms are governed by French law. If a dispute cannot be resolved by contacting us first, you may use the French consumer mediation service or the courts with jurisdiction under French procedural rules. EU consumers can also use the European Commission's Online Dispute Resolution platform.