退款政策

Last updated: November 10, 2026

The short version
You have 14 calendar days from the date you receive your order to tell us you want to return an item. You do not need to give a reason. Return shipping is free, and we do not charge a restocking fee.

How to start a return
Email info@lamarquefrance.com within the 14-day window. Put “Return” and your order number in the subject line. Please include:

the email address or name used on the order;

your order number;

a photo of the item as you received it, if the return is because of damage, a wrong item, or a quality issue;

a short note on why you are returning it. This helps us fix problems on our side, but you are not required to justify the return.

We reply with the return address and any carrier instructions. The return address is the same as our business address: 17 Rue Gina Pane, 35000 Rennes, France.

Condition of returned items
Items must come back in a resalable condition: original packaging, tags, and hygiene seals intact where applicable. Normal opening of the parcel to inspect the product is fine. If an item is returned used, washed, damaged after delivery, or missing parts, we may decline the return or issue a partial refund after telling you why.

Hygiene-sensitive products with a broken seal cannot be returned under the 14-day right of withdrawal, in line with French consumer law. This does not affect your rights if the item arrived defective or was not what you ordered.

Refund timing — what actually happens
We inspect returns when they arrive at our Rennes address. We initiate the refund within 1 to 2 business days of receiving the returned item, and in any event no later than 14 days from the date you notify us of your decision to return. The refund goes back to the original payment method used at checkout.

Once we initiate the refund, your bank or payment provider typically needs 7 to 10 business days to post the amount to your statement. That is the bank's own processing time. It runs separately from the 14-day refund period we are required to meet under French consumer law, and it does not extend that period.

You will receive an email from us when the refund is initiated. If the amount has not appeared after 10 business days from that email, contact your bank first, then write to us.

Return shipping cost
Return shipping is free for mainland France returns using the instructions we provide. If you choose a carrier or service other than the one we specify, you pay that carrier directly and we cannot reimburse the cost.

Damaged or wrong items
If your order arrived damaged, defective, or different from what you ordered, email us within 14 days with a photo. We arrange a free return and send a replacement or a full refund, including any shipping cost you paid. We may ask you to return the damaged item first so we can review it with the carrier.